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| ETC global news briefs |
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United Kingdom
Linklaters has become one of the first major UK law firms to publish comprehensive diversity data on its website. The statistics also show that 4% of both partners and associates and 6% of trainees identified themselves as either gay, lesbian or bisexual, with less than 10% of each group declining to disclose. With regards to faith, 8% of partnerships identify themselves as of a religion other than Christianity, with this proportion rising to 13% for associates and 18% for trainees. The Legal Services Board (LSB) recently announced that it will make diversity reporting compulsory as of December 2012. Click here for the full report...
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| MVP diversity champions |
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| The Ministry of Citizenship and Immigration has presented its 2011 Newcomer Champion Awards. Recipients of the Community Leader Awards were Mei Huei, Grace Chen, Julie Ling Ma, Paul Nguyen, Mitra Salarvand and Karen Thorpe. The Newcomer Champions are Changer ma communauté, Helping With Furniture, and Parkdale Community Legal Services. The ChangeTheWorld Youth Ambassadors are Jocelyn Bovay, Kelly Ann Lovell, Saquib Mian, Znak Ovenden and Michelle Vecchione....[ read more ] |
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| Top 5 diversity + inclusion = innovation |
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“Organizations in the survey understand that different experiences and different perspectives build the foundation necessary to compete on a global scale.”
The Forbes Insights study Fostering Innovation Through a Diverse Workforce found a diverse and inclusive workforce is key to innovation and critical to driving the creation and execution of new products, services, and business. Other key findings include....[ read more ] |
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Ask a Consultant
BY EVELINA SILVEIRA |
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Dear Diversity@Work:
I need help. I have lost so much sleep over this employee, and really don’t know what to do. She is a hard worker but she is driving people crazy with her social skills. I will give you some background. This employee has been working in our office for three months and is about to complete her probationary period. I’m not sure at this point whether we are going to continue her employment. The employee we will call Mary has been in Canada for about 1 year and her English is quite good, and she is quite a hard worker; however, I am receiving a lot of complaints from our customers and other staff that she is rude. When I have approached her about this she denies that she is rude and makes the comment, “I am from a communist country and we don’t know anything about customer service.” She says that she has never yelled at anyone and does her work so she doesn’t understand what the problem is.
The customers tell me that she doesn’t smile at them when they come into the office, that she turns away from them, and says “No” an awful lot. They say that they are surprised that she is working in a customer service role and is so rude. My previous customer service clerk used to smile, ask the customer how they were and engage in small talk. The transaction would always end with her saying, “Thank you for your business.”
I really want to give her a chance, she is a hard worker and I think deep down inside she probably does not understand what the fuss is about.
N.K. Montreal, Quebec
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